Professional Services
Concorde’s consultants deliver specialist support, project support and services to leading organisations throughout the world. We can provide you with access to the experience and knowledge required to effectively identify risks and deliver solutions around all key areas associated with Software Asset Management.
Our people bring considerable experience from all major industry sectors, and understand that flexibility is crucial when tailoring solutions to an organisation’s requirements. Concorde can offer individual services or support complete end-to-end solutions, assisting with providing a structured programme with clear objectives and proven processes.
ISO/IEC 19770-1 Software Asset Management & Tool Review
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What we deliver
- High level software asset management reviews and compliance ‘health checks’
- We benchmark & recommend actions based on proven experience
How we deliver
- Benchmark against recognised standards (ISO19770-1, ITIL, FAST SSC, Microsoft ELPs)
- What managerial and operational controls are in place?
- How effective are the processes supporting your business?
- Are your SAM tools working effectively to support you?
- Are you licence compliant?
- Are you over licensed? Can you redeploy?
- Is there mitigation around any exposure?
Benefits to you
- Independent Gap Analysis from recognised specialists
- Identification of issues and risks
- Plan of how to approach the next steps
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Specific Vendor Licence Position Review (including IBM, Oracle, SAP etc)
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What we deliver
- Report defining licence exposure for specific vendor applications
- Recommendations of the next steps for compliance and mitigation
How we deliver
- Initial discussion and agreement of the process
- Confirm application install data
- Confirm acceptability of provided documents to support license data
- Reconcile the installation data with the proof of entitlement data
- Concorde work with the customer to agree the final figures
Benefits to you
- Cost Reduction
- Application optimisation
- Compliance
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Top 5/10 Vendor Financial Exposure Review
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What we deliver
- Report defining licence exposure for the top 5/10 vendor applications
- A list of standard application descriptions linking software as reported in the audit tool to the chosen Licence Management Tool
How we deliver
- Work with IT team it identify standard application deployment
- Work with application stakeholders to identify the approved application list.
- Teach & improve the audit tool’s recognition capability
- Capture server application information either manually or by audit tool deployment to the servers. Concorde will work with the server administrators to list and catalogue applications deployed across all platforms
- Importing audit tool data & server data into the LMT for matching against available licence ‘proof of entitlement’ information
Benefits to you
- Mitigation of risk and exposure
- Provides a platform to move into the full SAM project or Managed Service
- Low cost review to identify high cost issues
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SAM Policy and Procedure Editing and Updating
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What we deliver
- A Joined up approach to SAM (Software Asset Management)
- Proven processes and methodology
- Independently ISO19770-1 auditable.
How we deliver
- Understand requirements of business stakeholders (E.g. Procurement, Legal)
- Analyse requirements and deliver processes to ITIL & ISO 19770-1 best practice guidelines
- Document process and procedure to existing ISO standards
- Business communicate plan.
- Monitor effectiveness through KPIs
Benefits to you
- Future proofing from risk and exposure
- Cost saving through route cause analysis and reduced wastage
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Tool Implementation, Configuration & Improvement
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What we deliver
- Independent advise on tool capabilities
- Ability to optimise existing technology to capture and identify the true asset base
How we deliver
- We ensure a discovery tool is correctly configured and deployed
- We identify bespoke applications and how to recognise them
- We work through unrecognised files from the discovery tool and teach back as applications
- Create process for exporting inventory data and linking to external repositories and dependant systems (e.g. Service Management Tools)
Benefits to you
- Maximise your return on Investment
- Creation of DSL ‘Definitive Software Library’ if needed
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Licence Reconciliation & Compliance Position
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What we deliver
- The compliance position for commercial & operational ‘at risk’ applications
How we deliver
- We ensure a discovery tool is correctly configured, deployed & recognising software
- We create a Definitive Software Library
- We catalogue and categorise all available software contracts and entitlement to use, and enable licences to be stored centrally
- We reconcile applications to entitlement
- We conduct a gap analysis and identify shortfall
- We recommend mitigation for areas of under licensing
Benefits to you
- Delivers a platform to launch management discipline and best practice.
- Mitigation of risk and exposure
- Builds a knowledge base to aid effective decision making
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We understand that many organisations would like to use their internal skills to deliver projects, but may have knowledge gaps in specific areas. Concorde Solutions’ flexible approach allows you to choose the skill set you require, safe in the knowledge you are selecting from independent industry specialists.
We are able to deliver expertise, guidance and advice, or provide consultants to take on specific roles such as solution architects, project managers, software licence consultants or application recognition specialists. Engagements may last from a few days to several months.
Whatever the level of assistance required, our customers not only gain an expert resource, but also benefit from accessing Concorde’s network of consultants with all their combined knowledge. Our team are always on hand to support you.